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Privacy Policy

Last modified: April 12, 2021.


Hello! Glad to have your interest!

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Before using our website and services, please take the time to learn more about our Privacy Policy and understand how we care about your data. Treating your data well and respecting your privacy is our commitment to you. 


Below we will clarify some points that we believe to be important. If you have any questions about what has been informed, or not, in this Policy, or if you still want to make suggestions or report problems, please do not hesitate to contact us by email atprivacy@ephealth.com.br.

 

Contact Information 
Controller 

  • epHealth Primary Care Solution

  • Highway Dr. Antônio Luiz Moura Gonzaga, 3339 Rio Tavares. Florianópolis - SC. CEP: 88048-300

  • info@ephealth.com.br

  • +55 48 4042-2870 

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DPO 

 

Data Collection 
Automatic Data Collection 
When accessing our website, some information is collected automatically, to be used in the analysis of market intelligence and compliance with current legislation, such as the city of origin of the access, among other behavioral information.

We emphasize that personal data is not collected automatically or without the user's consent. The data collected automatically does not allow the direct identification of the user present on the site. The information collected automatically is usually stored in the user's browser, in the format of cookies. 
We remind you that blocking cookies can impair the user experience when using our website. 

Access data is collected automatically, in order to comply with current legislation, and is stored in a protected manner in access logs. 

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Data Collection 
Through the “Contact Us” hyperlink on our website, personal information is collected, such as name, e-mail, contact telephone number, in addition to consent to the use of this information. 
 
Use of Information 
The information collected automatically serves to improve your experience on our website, display adjustments according to device and browser, among others. They also help with statistics, research and trend monitoring. 
ephealth will use your information to: 

 

Marketing Content Submission 

The collected information is stored, users who request more information about services and consent to the sending will be sent periodic content about the services offered by epHealth, new services, service offers, promotions and special conditions, among other commercial and marketing information . 


Shipping Cancellation 
Users who wish to no longer receive marketing content can choose to cancel their registration using the link at the bottom of each email (immediate cancellation), or via the email security@ephealth.com.br (cancellation within 15 days). 


Data Sharing 
epHealth does not share your information with third parties, except when requested or authorized by you, or when requested by public bodies and authorities to comply with a legal obligation. 

 

Data Protection 
epHealth always looks for suppliers recognized globally for the quality and security of the service provided, in addition to internally adopting the best practices for managing information security and privacy.  All environments used by epHealth for processing and storage sensitive information are configured in accordance with globally recognized best practices for data protection. 
All personal data are stored in the national territory, except when the service provider does not operate in the national territory. In this case, the data is stored in countries with compatible privacy and data protection regulations. 
 

Legal Bases 
EpHealth collects and uses your data in accordance with the legal bases defined by law, for example: 

  • For compliance with legal obligations of the controller 

  • The use of the internet is regulated in Brazil by the Marco Civil da Internet (Federal Law n. 12,965, of April 23, 2014), regulated by Decree n. 8771, of May 11, 2016, and the processing of personal data is regulated by Federal Law n. 13,709, of August 14, 2018 (Personal Data Protection Law).

 

Request from Holders 
Holders' requests must be forwarded to security@ephealth.com.br, and our DPO will respond within 15 days.

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